Customer Service
We strive to provide our customers with outstanding customer service, knowledge, and assistance. If you have any questions or concerns, please do not hesitate to contact us.
Contacting Urban Garden
You may contact us by email at customerservice@myurbangarden.com any time, or by phone Monday through Saturday, 10:00 AM to 6:00 PM Pacific Time, at 707-543-7037. For specific questions, or to inquire about an order, please use the Contact Form.
Shipping Information
Urban Garden offers free standard shipping on orders of $100 or more. For specific information, visit the Shipping Info page.
Track Your Order
Checking the status of your order is simple. Visit the Order Status page to track your order.
Return Policy
If you are not completely satisfied with your purchase, we will exchange the item(s), issue a store credit, or refund the purchase price, whichever you prefer, within 30 days of purchase with the original sales receipt.Items received as a gift may be returned for an Urban Garden gift card within 30 days of purchase with a gift receipt. Without a receipt, the lowest sale price during the previous 90-day period will be refunded in the form of store credit, upon management approval. Returns of single items in excess of $200 are subject to a 15% restocking fee. Purchases paid by check will be refunded after a 10-day waiting period. All sales are final on furniture, special orders, live plants, discounted items, and seasonal merchandise. Shipping and handling charges are non-refundable. Urban Garden gift cards are not redeemable for cash and are non-refundable. Gift cards have no expiration date, but should be treated like cash and cannot be replaced if lost or stolen. Revised 2/19/2013
Please contact us for specific instructions on returning your online purchase.
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