Customer Service
We strive to provide our customers with outstanding customer service, knowledge, and assistance. If you have any questions or concerns, please do not hesitate to contact us.
Contacting Urban Garden
You may contact us by email at customerservice@myurbangarden.com any time, or by phone Monday through Friday, 10:00 AM to 6:00 PM Pacific Time, at 707-543-7037. For specific questions, or to inquire about an order, please use the Contact Form.
Store Location & Hours
Shop online anytime, anywhere. For our retail store location and hours, click here.
Online Return Policy
We want you to be completely satisfied with your online purchase. All of our merchandise, including seeds, is 100% guaranteed. If you are not completely satisfied, we will exchange the item(s), issue a credit, or refund the purchase price, whichever you prefer, within 30 days of receipt.
Please contact us for specific instructions on returning your online purchase.
For our in-store return policy, click here.
Track Your Order
Checking the status of your order is simple. Visit the Order Status page to track your order.
Shipping Information
Urban Garden offers a variety of shipping options. For specific information, visit the Shipping Info page.
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