Customer Service

We strive to provide our customers with outstanding customer service, knowledge, and assistance. If you have any questions or concerns, please do not hesitate to contact us.

Contacting Urban Garden

You may contact us by email at hello@myurbangarden.com any time, or by phone Monday through Saturday, 10:00 AM to 6:00 PM Pacific Time, at 707-543-7037. For specific questions, or to inquire about an order, please use the Contact Form.

Gift Cards

Urban Garden offers gift cards, available to purchase in-store, and eGift Cards, available to purchase online. Both may be used for in-store or online purchases. Gift cards do not expire, but should be treated like cash and cannot be replaced if lost or stolen.

To check the balance of a gift card or eGift Card, visit the Gift Card Balance page.

Shipping Information

Urban Garden offers free economy shipping on orders of $60 or more. For specific information, visit the Shipping Info page.

Track Your Order

Checking the status of your order is simple. Visit the Order Status page to track your order.

Return Policy

If you are not completely satisfied with your purchase, we will exchange the item(s), issue a store credit, or refund the purchase price, whichever you prefer, within 30 days of purchase with the original sales receipt. Read our entire return policy.

Please contact us for specific instructions on returning your online purchase.