Skip navigation

Customer Service  |   Location + Hours   


 shopping cart Shopping Cart

 Backyard Living
 Candles & Body Care
 Fairy Gardening
 Garden Tools & Gifts
 Gift Cards
 Home Decor & Lighting
 Kitchen & Tabletop
 Outdoor & Solar Lighting
 Outdoor Entertaining
 Patio Furniture
 Plants & Pots
 Swell Bottles

Customer Service

We strive to provide our customers with outstanding customer service, knowledge, and assistance. If you have any questions or concerns, please do not hesitate to contact us.

Contacting Urban Garden

You may contact us by email at any time, or by phone Monday through Saturday, 10:00 AM to 6:00 PM Pacific Time, at 707-543-7037. For specific questions, or to inquire about an order, please use the Contact Form.

Shipping Information

Urban Garden offers free economy shipping on orders of $79 or more. For specific information, visit the Shipping Info page.

Track Your Order

Checking the status of your order is simple. Visit the Order Status page to track your order.

Return Policy

If you are not completely satisfied with your purchase, we will exchange the item(s), issue a store credit, or refund the purchase price, whichever you prefer, within 30 days of purchase with the original sales receipt. Read our entire return policy.

Please contact us for specific instructions on returning your online purchase.

Help + Info
customer service
contact us
privacy + terms
Find Us
location + hours
virtual tour
montgomery village
Online Shopping
shopping cart
order status
online returns
Just for You
my urban rewards
garden weather
© 2019 Urban Garden and Home, Inc. All Rights Reserved.